We can deliver with in 24-hours depending on volume and complexity. We're fully aware of the rapid pace at which the e-commerce sector operates, recognizing that timely release of product images directly correlates with your ability to generate profit. Leveraging advanced AI technology for initial processing, coupled with the meticulous touch of our professional retouchers, we strike an optimal balance between speed, quality, and volume. This efficient fusion is what enables us to deliver a substantial volume of high-quality images daily to our clients, ensuring you get your images as swiftly as possible.

We understand that outsourcing retouching work internationally can sometimes lead to challenges, including language barriers, time zone differences, and stylistic mismatches. At LUCI, while the majority of our team operates from the Philippines, our head office is strategically located in Vancouver, Canada. This arrangement not only facilitates smoother communication but also ensures we have a comprehensive understanding of the global e-commerce market. Our access to cutting-edge technology and adherence to the latest market trends guarantee that your images are in sync with current consumer expectations. Additionally, having our head office in Vancouver provides an extra layer of reliability, ensuring we can swiftly address any last-minute adjustments or edits you may require, giving you complete peace of mind throughout the process.

A good retouching makes an image looks “clean”, a great retouching is the one that you don’t notice. We pride ourselves on a meticulous workflow and a custom "retouching bible" created for each client, informed by our conversations, past projects, and initial tests. This guide ensures we consistently meet the quality and standards our clients expect. Furthermore, we boast a re-edit rate of less than 1%, underscoring our commitment to excellence.

The capacity varies with each client's needs and the time of year, but on average, we can process about 100 images per day, per client. Our team scales efficiently to accommodate both high and low seasons, ensuring timely delivery.

Although our re-edit rate is below 1%, we understand the importance of meeting your expectations. Should any images fall short, we're committed to revising them until they align with the agreed-upon standards, as outlined in our initial "retouching bible."

Timeliness is crucial in our business, and we're proud of our track record of delivering on or ahead of schedule. However, in the rare event of a delay, we offer a 5% rebate for each day of delay, capped at 25%, as part of our commitment to reliability and client satisfaction.

Our terms require a 50% deposit to commence the project, with the balance due a day before the final deadline. For urgent, last-minute projects, full payment is required upfront. Due to past experiences, we do not offer 30-day payment terms, ensuring a smooth process for both parties.

Our MOQ is set at 100 images. Orders below this quantity are welcome, but they may not qualify for our 24-hour turnaround promise, ensuring efficiency and quality for all projects.

We're flexible with file types but recommend JPEGs for efficiency. Providing images in the size you plan to upload streamlines the process, enabling us to deliver your assets without delay, ready for immediate use.

Absolutely. Adding metadata not only enhances your images but also boosts your SEO, making it easier for potential buyers to discover your products. This added value is part of our comprehensive service package.